Audience: Accounting Manager
Summary: How and when you can void payments within MineralTree
The article covers the following topics:
How to void payments in MineralTree
1. As an Accounting Manager user, go to Payments and click into the Payment Details screen by clicking on the payment amount.
2. Click "Void" in the bottom right corner. This will void the payment in MineralTree, which will re-open the invoice (i.e. return the record to the Unpaid Invoices list on the Invoices tab).
3. Voiding payments in MineralTree only affects record keeping and will not actually cancel a payment. Additionally, the payment must also be voided in your ERP as voids do not sync between systems.
To cancel the payment, please see the below section.
When and how to cancel various payment types
| Before payment clears | After payment clears | |
| Check | Call customer support before 8:00pm ET the day of approval | Contact your bank to issue a stop payment if after cutoff |
| ACH (via your bank) | Contact your bank to stop payment | Contact vendor |
| ACH.com | Contact MineralTree customer support | Contact vendor |
| SilverPay | Contact MineralTree customer support | Contact vendor |
| Amex | Contact Amex customer service | Contact vendor |
| Wire | Contact MineralTree customer support | Contact vendor |
This article only applies to payments already made in MineralTree. If the payment has not been sent out, the VOID button will show as "Add to Queue" and you can recall the payment.