Audience: All users.
Summary: Reviews frequently asked questions regarding SilverPay.
What is needed from me (the customer)?
There is no extra work needed for implementing SilverPay! All you need to do is submit payments and enjoy the rebates!
What is proxypay@mineraltree.com?
When a supplier can accept credit card payments for invoices, but cannot accept them via email, payment emails will be sent to our internal Proxy team. Proxy team members will complete the payment either by calling it in to your supplier or through an online portal at no charge
How do I void a SilverPay payment?
You'll need to reach out to MineralTree Support at mtsupport@mineraltree.com to notify the need to issue a stop payment on the card. Once they let you know the stop payment was successful and the funds haven't already been claimed, you'll void a SilverPay payment by pulling up the payment details in MineralTree and pressing “Void”. Be sure to also then void the payment record in your ERP as well.
My supplier says the card link has expired.
If the payment is still within the 30 day expiration period and you have not been contacted by a MineralTree rep, then your supplier is looking at an old link. If a SilverPay payment goes without being processed, an automatic reminder is sent to your supplier. If your supplier runs into issues, you can have them contact suppliersupport@mineraltree.com.
My supplier says the card has declined.
There are only 3 reasons why a SilverPay card will decline:
- The supplier swiped it for something other than the exact amount on the card
- The supplier entered the information incorrectly
- The card has already been fully utilized
Please feel free to forward any vendor inquiries to mtsupport@mineraltree.com!
How can I see all the suppliers who have agreed to SilverPay?
You can get this information directly from the platform!
- Navigate to the “Search” tab in the application
- Click on “Vendors”
- Click on “Download Report”
- In the Excel report, filter by column AB, which will show all the suppliers who have SilverPay defaulted