Audience: All Users
Summary: This article outlines the email notifications sent to MineralTree users by role. It also explains the notification delivery preferences available to users.
This article includes email notification information for:
- Accounting Managers
- Payment Authorizers
- Invoice Approvers
- Administrators
- All Users
Note: The Read‑Only Accounting Manager role does not receive Accounting Manager emails.
Accounting Managers
Unless otherwise noted, notifications are sent to all users with the given role. Unless otherwise noted, these notifications cannot be disabled.
| Name | Description | Frequency |
| Documents sent by vendors | Disabled by default. Triggered when vendors or other non-users of the account email documents to MineralTree. | Immediate |
| Invoice Approval request rejected | Triggered when Invoice Approvers reject an invoice approval request. No notification is sent when invoices are approved. | Immediate |
| Payment Approved | Triggered when Payment Authorizers approve payments. | Immediate |
| Payment Submitted | Triggered when payments that do not require additional approval are submitted for processing. | Immediate |
| Payment Note Added | Triggered when Accounting Managers or Payment Authorizers add a note to a payment. | Immediate |
| Manual Payment Approved | Triggered when Payment Authorizers approve manual payments. AMs are reminded to manually mark payments as paid. | Immediate |
| Payment Voided | Triggered when AMs void payments. | Immediate |
| Failed Payment | Triggered when payments fail to process, either due to changes made to vendor/invoice information after approval or required fields missing. | Immediate |
| Payment Rejected | Triggered when Payment Authorizers reject a payment. | Immediate |
| Scheduled payments exceed Transaction Limits | Triggered when payments scheduled for the day exceed the daily transaction limits. | Once per day |
| Scheduled payments awaiting approval | Triggered 24 hours before a scheduled payment is due to be processed if the payment is still in an awaiting approval state. | Once per day |
| Scheduled payments passed scheduled date | Triggered if payments have passed their scheduled date but have still not been approved. | Once per day |
| New Bank Account added | Triggered when new bank accounts are added for payment. AMs must verify the new account in the Company Profile before it can be used for payment. | Immediate |
| Sensitive vendor payment information has changed! | Triggered when vendor information which could impact payments (check address, ACH account + routing) is changed. | Immediate |
Payment Authorizers
Unless otherwise noted, notifications are sent to all users with the given role.
Payment Authorizers can disable all notifications in the Payment category by going to the Preferences tab. The Preferences tab is accessed by clicking your initials in the top right corner of the page.
Secondary Authorizers receive notifications only after the Primary Authorizer has approved a payment.
| Name | Description | Frequency |
| Payments Awaiting Approval | Triggered when AMs submit payments for approval | Immediate |
| Scheduled payments still awaiting approval | Triggered when payments with a scheduled date have not yet been approved and scheduled payment date is within 24 hours or has already passed. | Once per day |
| Payment Note Added | Triggered when Accounting Managers or Payment Authorizers add a note to a payment. | Immediate |
Invoice Approvers
Unless otherwise noted, notifications are sent to all users with the given role.
Invoice Approvers can choose whether to receive new requests once per day or as they are submitted. This setting is available in the Preferences tab.
The Preferences tab is accessed by clicking your initials in the top right corner of the page.
| Name | Description | Frequency |
| Invoice Approval Requested | Triggered when invoice approval is requested, either by an AM or by an automated invoice approval rule. | As submitted OR daily digest |
| Invoice Approval Reminder | Triggered when invoice approval requests have been outstanding for more than 3 days. Reminders automatically stop if an invoice's status changes to Paid. | Daily digest |
| Automatic Invoice Approval Request to Sender | Triggered when a user with the invoice approval role emails a document into the MineralTree account. | Disabled by default. Can be enabled at the company level. |
Administrators
| Name | Description |
| Two-Factor Authentication/Payment Verification | Triggered when Two-Factor delivery settings are enabled/disabled. |
| Payment Approval Rules | Triggered when Payment Approval workflow is updated. |
| Transaction Limits | Triggered when Transaction Limits are updated. |
| Payment Plan | Triggered when Payment Plan is updated. This is a MineralTree internal field, and does not affect end-customer's billing status. |
| Accounting Software | Triggered when the Accounting System for integration is updated. This can only be done before data has synced into the MineralTree account. |
All Users
| Name | Description | Frequency |
| New User Invitation | All new users (excluding Invoice Approvers) receive this notification as soon as they're activated. This email contains username, password, and link to the login page. | Immediate |
| Resent Invitation | This email contains the username and link to the login page. | Immediate |
| Password Reset | This email contains a temporary password. | Immediate |
| Additional Company Assignment | Informational message when an existing user is added to a new entity. | Immediate |