Audience: Accounting Manager and ERP Admin
Summary: How to troubleshoot your MineralTree sync if you notice that MineralTree appears to be connected, but your sync is not current.
Troubleshooting Steps
A common way to resolve this issue is to disconnect and reconnect MineralTree and your accounting software. Please click on the applicable article below based on your accounting software.
Please note: This article is only referring to cloud connectors. If you have a connector installed on your desktop or server, the sync status indicator will only show Connected if your sync is up to date.
Customer Support
Please reach out to Customer Support with any questions:
- Phone: 855‑672‑9669
- Email: mtsupport@mineraltree.com