Documents won't display citing "The content is blocked. Contact the site owner to fix the issue"

Audience: Accounting Manager, Invoice Approver

Summary: Certain Google Chrome settings can cause the message “The content is blocked. Contact the site owner to fix the issue” to appear instead of the expected document. This article explains how to resolve the problem.

What it looks like

When this issue occurs, the document viewer will display the error message, and you won’t be able to view invoice documents.

How to Resolve

On Mobile Devices

Google no longer supports this functionality on mobile Chrome. To view documents:

• Use a different web browser, or
• Download the document directly.

On Other Devices

You can fix the issue by changing a Chrome setting.

To change the setting in chrome, use the following steps:

1. Open a new tab 
2. Enter the following: chrome://settings/content/pdfDocuments
3. Under the header Default Behavior click the button next to Open PDFs in Chrome

If the above method doesn't work, you can use these steps to reach the same page:

1. Click on the three dots in the upper right
2. Click on the "settings" option in the dropdown menu
3. On the left-hand banner, click "Privacy and security"
4. Towards the bottom of the page, click on "Site Settings"
5. Scroll to the bottom of the next page and click "Additional content settings"
6. Scroll down to the new section revealed and click "PDF documents"
7. Under the header "Default Behavior" click the button next to "Open PDFs in Chrome"

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• Email: mtsupport@mineraltree.com