Documents won't display citing "The content is blocked. Contact the site owner to fix the issue"

Audience: Accounting Manager, Invoice Approver

Summary: Certain Google chrome browser settings can result in the message "The content is blocked. Contact the site owner to fix the issue" displaying instead of the expected document. This article goes over how to handle this problem.

What it looks like

When this issue occurs, the document viewer will appear like this, and you won't be able to view invoice documents.

How to Resolve

To resolve, we'll need to make the change illustrated below:

To get there, use the following steps:

1. Open a new tab and enter the following: chrome://settings/content/pdfDocuments
2. Under the header "Default Behavior" click the button next to "Open PDFs in Chrome"

If the above method doesn't work, you can use these steps to reach the same page:

1. Click on the three dots in the upper right
2. Click on the "settings" option in the dropdown menu
3. On the left-hand banner, click "Privacy and security"
4. Towards the bottom of the page, click on "Site Settings"
5. Scroll to the bottom of the next page and click "Additional content settings"
6. Scroll down to the new section revealed and click "PDF documents"
7. Under the header "Default Behavior" click the button next to "Open PDFs in Chrome"